Shipping policy

At Monica Foster, we understand that timely delivery is crucial to your shopping experience. We strive to ensure that your orders reach you as quickly and safely as possible. Here are the details of our shipping policy:

Shipping Methods

We offer a variety of shipping options to cater to your needs. Standard shipping typically takes 5-10 business days, while expedited shipping is available for an additional fee and can be delivered within 3-5 business days. For international orders, shipping times may vary depending on the destination and customs clearance procedures.

Shipping Charges

Shipping fees are calculated based on the weight and dimensions of your order. We provide a detailed breakdown of shipping costs during the checkout process. For orders above a certain value, we may offer free shipping promotions from time to time. Please check our website for the latest shipping promotions.

Order Processing and Dispatch

Once your order is placed and payment is confirmed, we will process your order within 1-2 business days. You will receive a confirmation email with your order details and tracking information. If there are any issues with your order, such as stock unavailability or incorrect shipping address, we will contact you promptly to resolve the matter.

Delivery and Tracking

Our shipping partners will deliver your package to the address you provide during checkout. It is your responsibility to ensure that the address is accurate and accessible. You can track your order using the tracking number provided in the confirmation email. If your package is returned to us due to an incorrect address or failure to collect, you may be required to pay additional shipping fees to have it resent.

Customs and Duties

For international shipments, you may be subject to customs duties and taxes imposed by your country. These charges are the responsibility of the recipient and are not included in the shipping fees. We recommend checking with your local customs office to understand the applicable charges before placing your order.

Delivery Timeframes

While we aim to deliver your order within the estimated timeframes, there may be unforeseen delays due to factors beyond our control, such as extreme weather conditions, carrier issues, or customs clearance. We will keep you informed of any significant delays and work diligently to resolve them.

At Monica Foster, we are committed to providing you with a reliable and efficient shipping experience. If you have any questions or concerns regarding your order, please do not hesitate to contact us at [email protected].